CUSTOMER SERVICE

Product Questions

Have a question about one of our products?  Call us toll free, Monday thru Friday, 8:00 am - 4:30 pm, eastern standard time.  If we are assisting other customers, please leave a message with your contact information.  We will do everything possible to return your call within 1 business day.  Or you could send us an email and we will reply within 1-2 business days.  Your patience is greatly appreciated.

Install Questions

Please go to our Install page with detailed written instructions and installation video.  Also refer to our FAQ page .   If you still have a question concerning your installation, feel free to contact us directly.  You may contact us through our toll free number, Monday thru Friday, 8:00 am - 4:30 pm, eastern standard time or by email.  We will make every effort to answer your questions within 1-2 business days.

Product Orders

Please allow 1-2 business days to process your product order.  It takes 2-3 business days to prepare your package for shipment.  Your credit card will not be charged until your order is shipped.  If any of your products are delayed we will notify you via email.

Shipping - FREE Shipping on Orders over $349.99

All orders within the continental United States are shipped by UPS Ground Service.  Remember that a physical address is required to insure delivery, UPS Ground does not deliver to post office boxes.  Larger shipments may be shipped via a freight carrier due to UPS limitations.  If this occurs, you will receive notification from The Wood Bin, LLC.  All items will be shipped directly from the manufacturer unless otherwise stated.

Outside U.S.

Should you live outside the continental United States, please contact us directly prior to placing your order.  Our Customer Service Department will assist you.  Contact Us

Product Damage

Should you receive a product that is damaged in transit, please contact us within 1-2 business days.  We will assist you with the return and replacement of the damaged items.  It is important to inspect your package for visible damage upon receipt so that you may make a notation with the UPS delivery person.

Return Policy

The Wood Bin, LLC only accepts return merchandise in original, unopened packaging.  Accepted merchandise for return is as follows:  1. Non-consumer damaged product; 2. Product damaged during shipment; 3. Mismarked or misidentified merchandise and mispackaged merchandise are accepted for return.  Consumer altered or modified products are not accepted.  Return freight is negotiated on an individual basis.